Case Study: Helping MyDek Streamline 3PL Operations with Zoho Integration
At Korba Technology Solutions, we work closely with growing businesses to solve the operational hurdles that come with scaling. When MyDek, a manufacturer of non-combustible decking systems, needed a way to connect their Zoho Inventory platform with their third-party logistics (3PL) provider’s warehouse management system (WMS), we were brought in to make that connection seamless.
The Challenge:
Bridging the Gap Between Systems
MyDek relies on a 3PL partner for warehousing and fulfillment, with their internal systems built around Zoho Inventory. But the lack of integration between Zoho and the 3PL’s WMS created friction. Manual processes were prone to error, time-consuming, and hard to scale. MyDek’s operations team needed a way to automate order handoffs and synchronize data between systems in real time.
The Solution: Custom Integration Using Zoho Scripting and 3PL Webhooks
We started by consulting with both MyDek’s operations team and the 3PL’s IT department to fully understand the workflows and technical requirements on both ends. From there, we designed a custom integration using Zoho’s scripting capabilities alongside the 3PL’s WMS API and webhooks.
The integration enabled automatic order transmission from Zoho Inventory to the 3PL system and real-time updates back to MyDek on order status, shipment tracking, and inventory levels. This closed the loop and eliminated the need for manual data entry or duplicate processes.
Implementation: A Collaborative, Tailored Approach
The implementation was carried out in close coordination with both MyDek and their logistics provider. By working directly with the teams involved, we ensured that the integration aligned with real-world workflows, not just technical specifications. Testing was done incrementally, with adjustments made based on feedback to ensure reliability and data accuracy.
The Results: Faster, Smoother, and More Reliable Operations
Since launching the integration, MyDek has seen measurable improvements in day-to-day operations. Manual order handling has been significantly reduced, errors have dropped, and the overall order fulfillment process is running more smoothly. The time saved allows MyDek’s team to focus on more strategic tasks instead of troubleshooting logistics issues.
By building a solution tailored to MyDek’s needs, we helped remove a critical bottleneck in their supply chain—freeing them up to focus on delivering their products to customers efficiently and reliably.
Testimonial:
"Korba has been a game-changer for our operations at MyDek. Their expertise in Zoho has transformed the way we operate. The integration has reduced manual errors and increased efficiency.
Korba demonstrated deep technical knowledge and a clear understanding of our business needs, which was crucial in customizing the solution to fit our unique requirements. Their ongoing support and dedication to optimizing our systems have made them an invaluable partner in our continued success."